Frequently Asked Questions

What is Skin Fitness™?

Skin Fitness™ means understanding your skin, choosing what it needs and staying consistent with your routine — just like fitness.

How do I choose the right products?

Skin Fitness means understanding your skin type and choosing products according to your skin concern. For dull skin, try Vitamin C; for oily or acne-prone skin, Green Tea; for healthy ageing, we have targeted care for different stages, including premature ageing from your 20s and healthy ageing through your 40s, 50s, 60s and beyond. We also offer body care including bath salts, shower gels, shower creams and more.

For personalised guidance and to understand which products best fit your skin concerns, contact us at 9090797961. Our team will help you choose the right products.

Are Bio Fresh Botanicals products vegan and cruelty-free?

Yes. Our products are vegan and cruelty-free, and are not tested on animals.

How long does shipping take?

Orders are usually dispatched within 2 business days after payment confirmation. Tracking details are shared once your order is shipped.

What is your return policy?

We offer a 7-day return window from the date of delivery for eligible products. Please check our Returns & Refunds page for details.

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking and Cash on Delivery (COD) at checkout. COD orders have an additional ₹60 charge.

Can I use multiple products together?

Yes, you can build a routine with multiple products depending on your skin type, concern and the ingredients you're using. Consistency is key.

How long does it take to see results?

Results vary by skin type, concern and product. Consistent use is key to seeing and maintaining results.

Can I use your products on sensitive skin?

Our formulations are designed to be gentle and include botanical ingredients. If you have sensitive skin, we recommend doing a patch test before full application.

How can I contact you for product, order or skincare queries?

You can reach us at support@biofreshbotanicals.com or call/WhatsApp us at +91 8527410267.